Privacy Policy

Effective Date: 06/30/2023

This Privacy Policy is hosted on our website and can be accessed at any time for your reference.

1. Information Collection

1.1 Personal Identification Information:

We collect personal identification information from you when you register on the App. You will be asked for your nickname and email address, which are necessary for account creation, password resets, and communication purposes.

1.2 Non-personal Identification Information:

We collect non-personal identification information about you whenever you interact with our App. This type of information may include the type of device and technical information about your means of connection to our App, such as the operating system, Internet service providers utilized, and other similar information.

2. Information Usage

2.1 Personal Information:

We use the personal information collected from you for the following purposes:

• To improve customer service: Your information helps us respond to your customer service requests and support needs more efficiently.
• To process payments: We use a third-party service to process payments. Your payment information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. We do not store or collect your payment card details.
• To send periodic emails: We may use your email address to send information and updates related to your order, or to respond to your inquiries, questions, and/or other requests.

2.2 Non-personal Information:

We may use the non-personal information collected for analytical purposes and to improve our services.

3. Data Protection

3.1 Storage and Security:

We adopt appropriate data collection, storage, and processing practices, and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our App.

4. Third-Party Services

4.1 OneSignal:

The App uses OneSignal for push notifications. By using the App, you agree to OneSignal's terms of service and privacy policy. Please refer to OneSignal's privacy policy for more information on how they handle your data.

4.2 Agora:

The App uses Agora for video, audio, and live chat features. By using the App, you agree to Agora's terms of service and privacy policy. Please refer to Agora's privacy policy for more information on how they handle your data.

4.3 Firebase Crashlytics:

Our App utilizes Google Firebase Crashlytics to report any bugs or crashes in the app, which helps us improve the App's stability and user experience. Crashlytics collects data about your device, app version, and the situation at the time of the crash. This information does not include personally identifiable information, and the data is used solely for improving app performance. By using our App, you agree to the terms of service and privacy policy of Firebase Crashlytics. Please refer to Firebase Crashlytics' privacy policy for more information on how they handle your data.

5. Children's Privacy

5.1 The App is not intended for anyone under the age of 13.

We do not knowingly collect personally identifiable information from children under 13. If we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

6. Changes to This Privacy Policy

6.1 We reserve the right to update this privacy policy at any time.

When we do, we will revise the updated date at the top of this page. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. It is your responsibility to review this privacy policy periodically to stay informed about any modifications.

7. Your Acceptance of These Terms

7.1 By using this App, you signify your acceptance of this policy.

If you do not agree to this policy, please do not use our App. Your continued use of the App following the posting of changes to this policy will be deemed as your acceptance of those changes.

8. Contact Us

8.1 If you have any questions about this Privacy Policy, the practices of this App, or your dealings with this App, please contact us at:

Business and Life Consulting
A47 Bloc A Yasmine Tower,
1082 Centre Urbain Nord, Tunis – Tunisia
Phone: (+216) 31 51 56 41
Email: hello@ahkili.com.tn
or visit our website for more information www.ahkili.com.tn